Policies

All campuses

Crookston

  • No additional governance policies.

Duluth

Morris

  • No additional governance policies.

Rochester

  • No additional governance policies.

Twin Cities

Gopher GOLD

Office Refunds

Replacement U Cards

The U Card Office does not provide refunds for replacement cards unless it was determined that the customer should not have paid the replacement fee.

In order for the replacement fee to be waived in the case of a stolen U Card, the police report number must be presented at the time of the replacement. Refunds will not be given for replacement stolen cards after the replacement has been made.

U Card Accessories

A customer may return a U Card accessory purchased in the U Card Office up to 90 days after the original purchase was made. They must provide the item (undamaged) along with the original receipt. Warranties are not offered for U Card accessories and damaged items will be subject to the full cost of a replacement.

Department Badges

Refunds for badges will not be issued. If a badge is brought back in and it appears that we made an error in production - the badge will be replaced at no charge.

Temporary Access Cards

Refunds for temporary access cards will not be issued. Any replacement will be charged the full cost of a new card.

Gopher GOLD

Gopher GOLD deposits cannot be refunded except for the following circumstances:

  • The deposit was made in error as the student attends another system campus such as UMD.
  • The patron is no longer taking classes or working for the University.
  • The deposit was made in error as the student meant to deposit to Dining Dollars or pay their student account.

Huntington Bank

Huntington Bank Agreement

The University’s U Card Agreement with Huntington Bank

The Department of Education regulation 668.164(e) requires the full disclosure of financial arrangements between the University of Minnesota and Huntington Bank. The agreement between the University and Huntington Bank is considered a "T2" relationship as defined by the Department of Education. The University receives support from Huntington Bank through Huntington Bank's financial contributions to scholarships, programs and student organizations.

The relationship with Huntington Bank in connection with U Cards does not require that students, faculty, or staff open or maintain accounts with Huntington Bank. The use of U Cards to participate in the Gopher GOLD program, a declining balance cash system that may be used to pay for many campus services, is fully independent of the University’s relationship with Huntington Bank. No Huntington Bank account is required for the Gopher GOLD program.

For the award year period of July 1 2024 - June 30 2025

  • Number of active accounts = 30,380
  • Mean of fees assessed on active accounts = $1.42
  • Median of fees assessed on accounts = $0.00

Total monetary consideration paid or received by the parties under the contract for 2024-25:

  • Annual Royalty Payment: $1,070,000.00
  • U Card Program Sponsorship: $10,000.00
  • Annual Scholarship Payment: $100,000.00
  • Rent (Coffman Memorial Union Branch and UMD Kirby Center Branch): $81,953.80
  • ATM Rent & Royalties: $40,000.00
  • Marketing Funds: $110,000.00 (disbursed to UMTC/UMD for combined Orientation, Student/Auxiliary Sponsorships, and Student Program support)

For additional information about this relationship, please refer to the following links: